TERMS & CONDITIONS
All bookings are subject to the following
BOOKINGS AND CANCELLATION POLICY
Due to the nature of our business, we have a strict cancellation policy in place to be fair to all clients. We ask that all clients respect and agree to our policy before engaging in service from us.
No cancellations or reschedules allowed within 2 days of the booked appointment.
All services booked require a booking fee payment with a credit/debit card. You will not be charged any extra amount unless you cancel/reschedule with less then 48 hours notice or do not show to an appointment. A $150 fee will apply if you cancel/reschedule with less than 48 hours notice.
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Not showing to your appointment results in 50% of the booked service fee being charged.
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Cancellations are accepted only by phone call or SMS to 920-850-0860 (no DM on instagram). During appointments, we do not answer the phone, so please leave a message. We will get back to you as soon as we are not with a client. Please note this could be at the end of the same day.
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Simply saying you were not aware of our cancellation/refund policy will not be accepted as you must read and agree to it to when booking your appointment online. We also send this as a link to be read in your SMS and email appointment reminder.
APPOINTMENT POLICY
Arrive 5-10 minutes prior to your booked appointment time. This allows you time to relax, use our amenities and remove any eye make-up if you forgot NOT to wear eye make-up that day or fill out your consent form if not already completed from home.
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If you arrive late, unfortunately your appointment cannot be extended so we will do the best we can with what time is left. We cannot run late for other clients who are on time.
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We ask phones be on silent during your appointment.
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Due to the nature of our work & hazardous equipment used, it is not appropriate for children or friends/family to accompany you at your appointment.
CHILDREN IN THE SALON
We love kids, but unfortunately our salon is not a safe environment for you to bring infants/children as our treatments require you to be laying on the bed with your eyes closed. Our staff cannot provide you the highest standard of service or a safe procedure when distracted with children in the treatment rooms (we use sharp objects near your eyes), and noisy children or crying infants disrupts other clients self care time.
POLICY AND PRICING CHANGES
Our prices are subject to change at any time without notice.
We reserve the right to change terms, conditions and policies at any time.
USER ELIGIBILITY - YOU MUST BE 18 YEARS OF AGE
REFUND POLICY
We strive to ensure every client is happy and satisfied with their beauty enhancement and our service. Since beauty is highly subjective, we always include an in-depth consultation before any treatment.
Our provided consultations, treatments and aftercare are highly thorough, which means no refunds will be given under any circumstances for all services provided by Arched Ink LLC. This includes the unfortunate event of allergic reactions.
No refunds or returns on all beauty products due to health and safety standards (unless the product is deemed faulty by the manufacturer).
We offer you a Brow Love Guarantee! We’re confident that you’ll fall in love with your treatments, or we will fix them for free. If you are not 100% happy with your result, notify us within 5 business days of your original appointment, and we’ll give you a free touch-up service within 7 days to ensure you’re satisfied.
If you contact us outside of the 5 business days from the original appointment, fees will apply.
